What is Provided/Included?


Do you provide hair dryers?
Yes, each bathroom has a hair dryer. They are located under the bathroom sinks.

Do we need to bring linens?
No, all linens and towels are provided.

Do you provide beach towels?
The beach towels are provided for your use at the pool. Unfortunately we do not have time between guests to wash all of the bath towels and the sheets. Please make sure that the beach towels are washed and put away before your departure. If the beach towels are not washed and put away, there will be a $75 charge.

What else do you provide?
Each week the house is supplied with one roll of paper towels, a small soap at each sink, two rolls of toilet paper per toilet, dish detergent, garbage bags, dishwasher detergent and a small amount of laundry soap. You will likely need to replenish these items.

What kinds of coffee maker do you have?
The house has both a traditional coffee maker and a Keurig.

Does the house have wifi? 
Yes, we have highspeed wifi.  The password is posted in the kitchen.

Does the house have a printer? 

Do you have a crib?
Yes, we have one full size crib located in the downstairs master bedroom that can not be moved. We also provide two pack and plays that can be assembled anywhere. There are sheets for the pack and plays and crib.

What other baby/young child equipment do you provide?
The house has one baby monitor, gates at the top and bottom of the stairs, two plastic booster seats for the kitchen table and two high chair.

How much seating do you have for meals? 
We have outdoor seating for 12 at tables and an additional 5 on lounge chairs. We have indoor seating for 10 at the kitchen table and 5 barstools at the kitchen counter.

Do you have a grill? 
Yes, the house has a gas BBQ grill. The gas is connected to the propane line. Please be sure to turn the grill off when not in use.

Do you have phone service?
Included in your rental rate is unlimited U.S. long distance service. Feel free to make use of this service. Please do not make international calls, information calls, 900 calls or other toll calls. Any charged calls other than basic U.S. long distance will be taken out of your security deposit.

What is the cleaning situation?
The villa is professionally cleaned and inspected before and after each rental to ensure that all guests have a comfortable stay. Lawn and Pool care are provided on a weekly basis.  Pest control is provided on a monthly basis.  Please alert Debbie Finn (513-404-8982) if there are any issues upon your arrival.



Questions about Logistics


Is the check in/out time flexible? 
Check in time is after 3:30pm.  Check out time is by 9:30am. We generally can not accommodate early arrivals or late departures.  It takes the cleaners the full amount of time between guests to clean the home.  If you arrive early I recommend wandering around Coligny Plaza. The manager will notify you if the cleaners finish early and the home is ready.

How do I get into the house?
The house is equipped with an automatic lock on the front door. The code changes with each guest. The codes are programmed wirelessly and do not work until shortly before check in time. The codes deactivate about 30 mins after check out. If you leave something behind please contact the manager or owner as you won’t be able to get back in without assistance.

What is the parking situation?
We have parking for 4-5 cars in the driveway. On the street parking is not allowed. RVs are also not allowed.

Where should we shop for groceries?
There are numerous grocery stores close by including a Piggly Wiggly, Harris Teeter, Bi-Lo, Publix and Kroger. The Harris Teeter has online grocery shopping where you can order you groceries in advance and just drive up to pick them up. This is very handy on a Saturday check in but time slots fill up in advance. Be sure to order more than a week in advance.



Pool Related Questions


How big is the pool?
The pool is

What direction does the pool face?
The pool faces east.

Is the pool heated? 
Pool heat is available for an additional charge in the spring, fall and winter. Spa heat is always included in the price.

Do you provide pool toys and/or life jackets? 
We do not provide these items but they are readily available at nearby stores. It is important to remove floating pool toys from the pool when not in use as they block the water returning to the pool pump and can burn out the motor. If prior guests leave toys in decent condition we will make these available in the garage.

Do you have a child safe pool fence or alarm? 
The house does not have a pool fence or alarm.  There are child dead bolts on all doors to the pool. We recommend that you use these deadbolts at night and at times when you do not want children to have access to the pool from the home. It is particularly important that children are supervised at all times in and around the pool areas. The pools are between the depth of 3 to 6 feet. 

How do I turn on the spa?
The spa is turned on by the switches under the outdoor kitchen counter in the cupboard. The spa controls are on the round unit.  To turn on the spa, press button number 1 “Spa” once.  After you press button number one, the red light in the center will turn solid red.  This puts the pool into spa mode.  After a few minutes the waterfall from the spa to the pool will stop. Press button number 2 “Heater” once and the red light will blink fast.  The red light will blink fast the entire time the spa is working. To turn the spa off, press button 1 and button 2 each one time.  The red light will blink slowly as the system shuts down.  The red light will turn off and the waterfall will begin again as the pool re-enters pool mode.  Note:  Please be patient, you will not get immediate reactions to pressing the buttons.

How do I turn on the pool lights?
The pool lights are turned on by the switches in the cupboard under the outdoor kitchen counter. The buttons on the spa control DO NOT operate the lights. The light switches are the ones that you have to lift the weather resistant cover to access and they are labeled. Note: It takes the pool lights a few minutes to warm up and come on – it is not an instant effect like turning on a table lamp would be. Please be patient and do not turn the switch off and on over and over again. Additional instructions for the pool lights are located near the switches as well as in the Guest Handbook in the kitchen.